Thank you for shopping at PEUTIE. Our primary goal is to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied, we're here to help.
You have 30 days from the date of purchase to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
If you haven’t received your refund yet, please check your bank account again or contact your credit card company. There could be some processing time before a refund is posted. If you still have not received your refund, please contact us at [email protected].
We only replace items if they arrive defective or damaged. If you need to exchange it for the same item, email us at [email protected].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.